LawHiranyagarbha · Class 11-12
Consumer Protection Act, 2019: CCPA, product liability aur online bazaar
Online app se joota mangaaya: photo mein chamde jaisa, aaya plastic jaisa. Galti kiski — app ki, bechne wale ki, ya banane wale ki?
Socho pehle… phir dekho jawab
1986 ka purana kanoon dukaan aur grahak ke beech socha gaya tha. 2019 ka kanoon teen naye auzaar laya: CCPA (regulator), product liability (banane aur bechne wale ki zimmedari), aur online bazaar ko daayre mein laana.
Dhaancha: Consumer Protection Act, 2019 ne 1986 ka kanoon badla. Teen-star Consumer Disputes Redressal Commission (District, State, National); shikayat wahan bhi di ja sakti hai jahan grahak rehta hai, aur online (e-Daakhil). Mediation ka raasta bhi joda gaya. Upbhokta woh hai jo apne upyog ke liye khareedta hai, aage bechne ke liye nahi.
CCPA (Central Consumer Protection Authority): sab grahakon ke haq ke liye — recall ka aadesh, bhramak vigyaapan par karyavahi, aur aise vigyaapan ka endorser bhi jawabdeh ho sakta hai.
Product liability: kharab utpaad se nuksaan ho toh manufacturer, service provider aur seller — teeno alag shartein par zimmedar ho sakte hain. E-commerce: Consumer Protection (E-Commerce) Rules, 2020 platform ko bechne wale ki jaankari, return-refund niti aur grievance officer dikhane ko kehte hain.
Trade-off: kadi zimmedari grahak ko suraksha deti hai, par chhote vikreta par compliance ka bojh badhta hai. Kanoon ka santulan: zimmedari wahan, jahan galti hui.
Ghar pe try karo
Bade ke phone par kisi shopping app ka ek product page sirf dekhne ke liye kholo aur dhoondo: bechne wale ka naam-pata, return niti, grievance officer. Jo mila aur jo nahi mila, copy mein likho.
Wow!
2019 ke kanoon mein bhramak vigyaapan ke liye sirf company nahi, vigyaapan karne wala endorser bhi jawabdeh ho sakta hai!
3 sawaal
- Consumer Protection Act, 2019 ne kaunsi nayi regulator sanstha banayi?
Jawab dekho
CCPA. CPA 2019 ne Central Consumer Protection Authority banayi.
- Bhramak vigyaapan ke liye kaun jawabdeh ho sakta hai?
Jawab dekho
Company aur endorser dono. CPA 2019 mein endorser bhi jawabdeh ho sakta hai.
- Product liability mein kaun zimmedar ho sakte hain?
Jawab dekho
Manufacturer, service provider aur seller (shartein ke saath). Product liability teeno par alag shartein ke saath laagu ho sakti hai.
NCERT se jodo: NCERT Class 12 Business Studies — Consumer Protection; Class 10 Economics — upbhokta adhikar (idea in words)