LawBhanu · Class 4-5
Grahak ke chhe haq aur 1915
Aman ne ₹300 ki nayi torch kharidi. Ghar aakar button dabaya — torch jali hi nahi! Ab kya? Paise gaye?
Socho pehle… phir dekho jawab
Nahi! Har kharidne wala 'upbhokta' (consumer) hai, aur Bharat ka Consumer Protection Act, 2019 use chhe haq deta hai. Kharab cheez ki bharpai maangna unme se ek hai.
Chhe haq: (1) Suraksha — khatarnak cheez se bachaav; (2) Jaankari — daam, wazan, gunvatta jaanne ka haq; (3) Chunaav — kai cheezon mein se chunna; (4) Sunwai — tumhari baat suni jaaye; (5) Nivaran — galat hua toh bharpai, jaise cheez badalna ya paise wapas; (6) Upbhokta shiksha — apne haq seekhna.
Aman Papa ke saath bill lekar dukaan gaya aur shaant awaaz mein bola: 'Torch nayi hai, par jal nahi rahi.' Dukaandaar ne jaanch kar maana ki torch kharab thi, aur nayi de di. Galti maani, bharpai ki — baat wahin suljh gayi.
Agar dukaan baat na sune, toh National Consumer Helpline 1915 par phone ya consumerhelpline.gov.in par shikayat ki ja sakti hai. Isliye bill sambhaal kar rakhna zaroori hai — wahi saboot hai.
Ghar pe try karo
Bade ke saath ghar ka koi purana bill dhoondo. Usme dukaan ka naam, taareekh, saamaan aur kul paise par gol lagao. Phir socho: agar yeh saamaan kharab nikalta, toh chhe mein se kaunsa haq kaam aata?
Wow!
Sirf chaar ank ka number — 1915 — poore desh ke grahakon ki madad ke liye hai!
Mummy-Papa ke liye
Aaj bachche ke saath ghar ka ek bill dekhiye aur bataiye ki kharab saamaan nikle toh hum shaanti se dukaan par baat karte hain, aur zaroorat ho toh 1915 par shikayat karte hain.
3 sawaal
- Apne upyog ke liye cheez kharidne wale ko kya kehte hain?
Jawab dekho
Upbhokta (consumer). Jo apne upyog ke liye saamaan ya seva khareedta hai, woh upbhokta hai.
- Kharab cheez badalwana ya paise wapas lena kaunsa haq hai?
Jawab dekho
Nivaran (bharpai) ka haq. Nivaran ka haq galat hone par bharpai dilata hai.
- National Consumer Helpline ka chhota number kya hai?
Jawab dekho
1915. Grahak shikayat ke liye National Consumer Helpline ka number 1915 hai.
NCERT se jodo: NCERT Class 5 EVS / Class 6 Social Science — bazaar, grahak aur hamare adhikar (idea in words)